Skip to main content

Employee Testimonials

May contain: face, person, human, and dimples

 Connie, Dispatcher III

What inspired you to join the 911 profession?

"After ten years of working in education and non-profits, I began to feel burnt out and underpaid. My father and grandfather are both retired Firefighters and began to tell me that I would be great at being a Dispatcher. I had no idea what that even meant. What was a dispatcher? I spent months researching the profession, and listening to 911 calls on the internet. I have always been inspired to help and educate others, so I decided to take the leap and try it. After the first few weeks in the career, I realized that this career was my calling and that I could never do anything else ever again.”

 

May contain: chair, furniture, person, human, and studio

Brenda, Dispatcher II

How would you summarize what you do?

“I have worked for YECA for 4 ½ years. I take calls from the public, determine what type of help they need and send the right people to help them. On an average day, I dispatch officers and fire personnel to both emergency and non-emergency calls, while also taking phone calls from citizens.”

 

May contain: luggage

Cody, Dispatcher I

What does your average day look like?

“As a newer member of the team, my day consists of talking to the citizens of Yolo County, helping with their reports, assisting our Law Enforcement Officers with any requests they have, dispatching fire departments for medical and fire calls, and so much more! I also have to learn as much as I can from more senior dispatchers to grow and provide better service to those who depend on us.”

 

May contain: label, text, logo, symbol, and trademark

Scott, Dispatch Assistant

Tell us about a recent project you worked on with a coworker.

"I worked on the Realistic Job Briefing presentation with several co-workers. We put together a solid presentation to help applicants get a realistic look at what we do and why we do it to make an informed decision about whether or not this job is right for them and their lives."

 

May contain: face, person, human, smile, head, and jaw

Nadia, Dispatcher II

How does your current job compare with previous jobs you’ve had? 

“It doesn’t – this is something that completely altered the way I think and how I handle things also in my personal life. Each day has its stressors and laughs – and each day is different and unpredictable. I have met people from different cultures and walks of life that I would have never normally met in another job. It’s a hair-pulling, tear-jerking, exhausting, fun, and dark-humored and bonding (hive mentality) environment that doesn’t apply anywhere else. Yet, we do so much in little time and can joke and have fun with our important job. It is a lot to take in and a lot of work, but worth it when you help someone at the end of the day.”

 

May contain: face, person, and human

Amanda, Dispatcher III

What makes YECA stand out/different from any other agency?

"The grass truly is greener at YECA. I have sat along with and have friends at numerous other agencies. First and foremost, we are a family, and everyone here sticks together. We have more tools at our fingertips, and the agency is always exploring ways to help us do our job better and easier. We also have Agency dedicated IT professionals, whereas most other dispatch lack these dedicated resources. We are a place that you are proud to say you work.”